Support and Help Channels
A 60–minutes Ticket Resolution Guarantee
Each ticket you send to the technical assistance Department will be attended to within up to 60 mins. The normal requests are going to be resolved instantly. Nevertheless, if the help request you have sent calls for aid from a proficient administrator, we will address the ticket to him and will inform you about the postponement.
Professional Tech Assist Service
We are online for you around the clock to offer you information and client support and also to help you with any issue that you may stumble upon when taking care of your virtual server. We are able to assist you with all pre–configured software, including your OS, server admin panel (with respect to the VPS type) and the Web Site Control Panel produced solely by us.
An Informative Help Section
Each section of the Web Site Control Panel that comes completely free with your VPS features an inbuilt knowledge base. One can find an assortment of descriptive how–to content articles and an array of step–by–step video classes that demonstrate all the necessary web site administration duties. You can gain access to them by pressing the Help or Video control keys in the top right part of each Control Panel section.