1 hour ticket response
We are dedicated to supplying a fast and proper response to each trouble ticket submitted by a customer. Our skilled support staff members will review your situation and will offer you the most efficient option. We offer a 1–hour response time guarantee for all technical support tickets. In fact, our average client support ticket response time has proven to be twenty minutes.
A Topflight Customer Support Service
Our customer service staff representatives have broad experience in the cloud hosting industry and are practiced enough to provide a quick answer to your problem. If, however, the problem at hand is not within the competence of a technician, the ticket will be sent to a developer or administrator for further investigation.
An Intuitive Help Center Section
In the Web Site Control Panel you will find an easy–to–browse Help Center section where you can find quick tips on how to use our services. You can see the answers to your questions in the F.A.Q. section, see more suggestions in the web hosting account management articles or check out the step–by–step video tutorials.