A Sixty–Minute Support Ticket Response Time Guarantee
We offer a one–hour response guarantee for each ticket or e–mail that you send to our client service team. We’ll rapidly respond to all the general questions and forward the case to our server administrators in case any additional assistance is required. If you order our Managed Services package, we’ll perform any of the included services at a time that has been agreed upon upfront.
A First–Rate Help Desk Service
Should you require any help while working with the Web Site Control Panel or with any of the applications that we have pre–installed on the dedicated server for you, do not hesitate to contact our help desk support staff at any moment via the ticketing system. Furthermore, in case you need assistance administering your dedicated server, you can order our Managed Services package, that includes weekly OS updates, installation and problem troubleshooting procedures, server monitoring and restarting procedures, data backup storage space, etc.
An Intuitive Help Area
Our Web Site Control Panel is pre–installed for every dedicated server. Among its functionalities is a rather convenient integrated knowledgebase that will walk you step by step on everything that you can do. Most of the help articles have video versions which demonstrate all the operations that you can carry out in a highly illustrative way. You will find all the help articles and the video tutorials in the top right corner of each Web Site Control Panel section.