Find out just what phone support includes inside the web hosting community.
You'll find plenty of cloud hosting providers available, yet many of them are resellers that have restricted resources, particularly when it comes to support. A way to distinguish them is the option to contact the company over the telephone. The level of support that you'll get through this particular way of communication will vary based on the provider - some provide you with expert phone support, many others offer common and customer support only as some matters are more time-consuming and it would be far easier to be resolved with a ticket, especially if the situation needs to be escalated. However, it is good to know that you can always reach your web hosting provider because there're tons of small problems which can be resolved effectively and in a very timely manner through a phone call, not mentioning that you're able to get more details about the services even before you become a customer.
Phone Support in Cloud Hosting
In case you choose to obtain one of our cloud hosting
, you will be able to contact our support crew over the phone for 14 hrs every day. We will help you choose the proper package for your websites since we think that it is better to discuss these issues with a live person. In case you already have an account, we can assist you with any sales/billing questions and general matters, even with some tech situations that do not require a lot of time or escalation to a system administrator since it will be more convenient to open a support ticket for time-consuming troubles so as to have the entire correspondence in one place. We now have phone numbers in the United States, Great Britain and Australia, so you will be able to call the one you prefer and speak with one of our representatives.
Phone Support in Semi-dedicated Servers
With 14 hours-a-day phone support, you can be certain that there is always someone to help you when you have any queries about the semi-dedicated server
plans that we supply. Whether you'd like to find out more about the packages, you have a billing issue or some general problem, you can give us a call. Though some more complex problems could need a ticket so as to give some time to our technical support team to investigate, we're able to help you with a number of technical questions on the phone as well, saving you time and efforts. As we have data centers on 3 continents - in the United States, the UK and Australia, we have local phone lines in these countries as well. In case you're in another country, we have an international number where you're able to contact us.