A live chat is a real-time way of communication between a hosting provider's support team and its clients. It's an efficient way to receive some information about the hosting services or have some issue resolved as you're talking with a live agent. The benefits of using a live chat service instead of calling or opening a trouble ticket are the reduced chance of mistakes any time you exchange information like usernames or domain names, the more rapid response time as the communication is live as well as the fact that you do not have to stay on the chat constantly - you are able to do something else while the representative investigates the issue in question. Also, you are able to connect with a live chat room from any computer which is connected to the Internet, avoiding the phone rates that you'll need to pay in case you're calling to another country.
Live Chat Support in Cloud Hosting
As we believe that many problems are often resolved when you speak to a live person, we provide a live chat service for all our potential and existing customers. Our chat is online every day and our customer support agents will help you with a wide range of questions and issues. In case you aren't our client yet, you are able to learn more about our cloud hosting plans and the web hosting platform in general so that you can be certain that your sites will operate properly on our servers. If you already have an account and you've got some questions or you have any troubles with some of our services, you will be able to join us on our live chat and we can supply you with the necessary info or help you troubleshoot the problem. You will need to open a trouble ticket for certain problems that require longer time or the help of a system administrator, still for the majority of common problems you will get help right away.
Live Chat Support in Semi-dedicated Servers
Thanks to the live chat support service that we provide with all of our semi-dedicated servers, you can get the replies for any questions you have or get numerous troubles resolved rapidly. Our service is accessible each and every day, therefore you will be able to speak to an agent even on weekends and holidays. In case you are not sure which plan would be better for your websites or if our state-of-the-art cloud hosting platform covers some system requirements, you can join the live chat before purchasing anything. In case you are a current customer, you'll be able to find more info about billing issues, account settings and various common tech troubles you may have, let's say if you are unable to install an e-mail account in a client on your personal computer. The live chat will save you a considerable amount of time regardless where you are or when you get in touch with us.