There are several ways to touch base with the web hosting company whose services you’re using, but the one that you’ll always find no matter which company you choose is a trouble ticket system. It’s the least complicated medium of correspondence for different reasons. In case no customer care team member is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably be received. You can also copy ‘n’ paste extensive pieces of info without the need to worry about misprints, and in case a certain problem needs more time to be solved or a number of replies have to be exchanged, all the information will be in the exact same location, so either party can always see the steps taken by the other one. The drawback of using tickets to contact your hosting provider is that they are typically separate from the web hosting platform, which implies that if you have to supply info or to adhere to directions, you will have to use no less than 2 different accounts and this number might increase in case you want to administer a handful of domains. Also, many hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for a reply.