There are several ways to touch base with the web hosting company whose services you’re using, but the one that you’ll always find no matter which company you choose is a trouble ticket system. It’s the least complicated medium of correspondence for different reasons. In case no customer care team member is free at the moment and they are all busy, a telephone call may not be answered, but a ticket will invariably be received. You can also copy ‘n’ paste extensive pieces of info without the need to worry about misprints, and in case a certain problem needs more time to be solved or a number of replies have to be exchanged, all the information will be in the exact same location, so either party can always see the steps taken by the other one. The drawback of using tickets to contact your hosting provider is that they are typically separate from the web hosting platform, which implies that if you have to supply info or to adhere to directions, you will have to use no less than 2 different accounts and this number might increase in case you want to administer a handful of domains. Also, many hosting providers reply to tickets after a few hours, or even once in every 24 hours, and for you as a customer, this means wasted time while waiting around for a reply.
Integrated Ticketing System in Cloud Hosting
In stark contrast with what you may find with lots of other web hosting companies, the ticketing system that we are using with our cloud hosting is included in the Hepsia Control Panel, which is included with all hosting accounts. You won’t have to memorize different sign-on names and passwords, since you will be able to manage both your tickets and the web hosting account itself from one location. So, if you’ve got a query or chance upon a problem, you can get in touch with our client support team on the spur of the moment. Our system includes a smart search option. This implies that even if you’ve opened a huge number of tickets over the years, you will be able to find the one that you need without any efforts. Furthermore, you can check knowledge base recommendations for tackling commonly met issues.
Integrated Ticketing System in Semi-dedicated Servers
The Hepsia Control Panel, which is included with all our semi-dedicated servers, was developed with one goal in mind – that you should be able to manage everything related to your semi-dedicated server account from one location and the trouble tickets make no exception. Our ticketing system is integrated into the Hepsia hosting Control Panel, so, if you have a query or encounter a problem, you can contact our technical support staff straight away without having to sign in to another admin interface. You can look through your web files or check different settings within your account whilst opening a new ticket or reading the answer to an old one. In case you have many tickets and you’d like to track down a specific one, you can use the clever search option, which is available in the Help section of the Control Panel. We’ll make sure you obtain a response in less than 60 minutes irrespective of the nature of your query or issue.